OUR MATERIAL THEMES

 
 

UNDERSTANDING OUR CLIENTS

 

We want to make our customers’ interactions with the bank as simple, convenient and satisfying as possible.

As part of this commitment, we’re continually improving our services, in person, online and on mobile devices. We put the best interests of our customers first in every decision we take, and aspire to treat our clients fairly at all times.

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CONTENTS

TAILORING PRODUCTS AND SERVICES TO MEET DIVERSE NEEDS

As a “universal bank”, we are able to serve the full range of our customers’ financial services requirements.

KEEPING OUR CUSTOMERS SAFE FROM FRAUD

Fraud, like cybercrime, is a significant risk to our customers and to Standard Bank.

COMMUNITY BANKING IN UGANDA

During 2016, Stanbic Bank Uganda launched Community Banking, an affordable banking offering aimed at NGOs.

STANDING BY OUR CUSTOMERS IN TOUGH ECONOMIC TIMES

We understand that our sustainability as a business depends on the financial health of our customers and clients.

 
PARTNERING WITH OUR AGRI-BUSINESS CLIENTS TO GET THROUGH THE DROUGHT

The WEF Global Risk Report 2016 identified the failure of climate change mitigation and adaptation as the top risk facing the globe...

ENABLING PAYMENT FOR SMALL-SCALE FARMERS IN EAST AFRICA

The tea industry in Kenya is the second largest income earner in the country and has a rich history dating back to 1903.

 

SEE OUR IMPACTS:
SOCIAL, ECONOMIC AND ENVIRONMENTAL

Invest in infrastructure (energy, water, transport and ICT)

Contribute to employment creation

Promote environmental sustainability (and climate change mitigation and adaption)

Combat (financial and cyber) crime and corruption

 

Invest in financial inclusion

Invest in enterprise development, entrepreneurship, and innovation

Invest in education, learning and development

Facilitate inclusive economic growth

Advance African economic integration and development

Support good governance

Partnering with fintechs
5 662 affordable housing owners assisted through restructuring their loans
Approximately 90% of fraudulent transactions prevented/ recovered
38 drought-impacted agribusiness clients’ loans restructured
Improved payments to small-scale tea farmers

©2014 Standard Bank is a licensed financial services provider in terms of the Financial Advisory and Intermediary Services Act and a registered credit provider in terms of the National Credit Act, registration number NCRCP15.

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