Managing our stakeholders

We seek to forge relationships with stakeholders that are open and constructive.

Our stakeholders include a diverse range of groups, organisations and individuals, whom we see as our partners on our journey to drive Africa’s growth. While stakeholders are significantly affected by our operations, they also have the ability to affect our business, and the achievement of our vision and purpose. We strive to understand what matters to them, to build trust, and to create long-lasting value for all our stakeholders.

For these reasons, stakeholder engagement is important and takes place on a day-to-day basis across the bank with different stakeholders and about different matters.

Why engaging with stakeholders is essential

We invest time and resources in listening to stakeholders. We seek to forge relationships with stakeholders that are open and constructive. We know that we will not always agree on all issues and that some differences in approach and priorities are normal. We do not consider this unhealthy. We also know from our engagements with a wide spectrum of groups, representing many different interests, that there is a huge amount of common ground that exists about the kind of future we all want.

The advantages of ongoing stakeholder engagement are many, and include:

  • Enabling us to engage constructively with the governments and regulators who determine our operating environment and provide us with our legal licence to operate.
  • Attracting the best people and talent into our ranks by providing an attractive and responsive working environment.
  • Supporting good corporate governance and regulatory compliance.
  • Building social capital and helping us understand and meet society’s expectations of us as a responsible corporate citizen.
  • Increasing the value of our brand among potential and existing customers, thus helping to boost our market share and strengthening our credibility among key stakeholders as a responsible corporate citizen.

How we engage

Stakeholder engagement is part of our everyday business. Different teams in the bank meet with their stakeholders regularly on matters of mutual interest, exploring potential partnerships, and searching for opportunities to create shared value. The central stakeholder relations team provides support to these engagements when needed.

Our stakeholder engagement approach


Our stakeholders are people or organisations who are affected in a significant way by what we do and/or have the potential to impact SBG.

  • Customers and clients
  • Employees and their representatives
  • Shareholders and analysts
  • Suppliers
  • Government departments, regulators, Members of Parliament and political parties
  • Communities in which we operate and partners in social investment
  • Civil society


The issues on which we engage with stakeholders are multiple and diverse. Examples include our employee value proposition, progress in achieving transformation and inclusion, understanding the expectations of regulators, communicating strategy and financial performance, and identifying the needs of customers and clients.


Our proactive engagement with stakeholders informs the identification of material matters, business strategy and operations, shapes products and services, helps us to manage and respond to social expectations, minimises reputational risk and influences our operating environment.

Our stakeholder engagement governance approach

Our stakeholder engagement activities are governed by a stakeholder engagement policy that sets out formal areas of responsibilities. The role players are:

SGB board

  • Reviews material stakeholder engagements on a quarterly basis and provides guidance where required

Group social and ethics committee

Oversees our approach to stakeholder engagement, especially regarding material social and ethics-related matters relevant to SBG’s legitimacy and social relevance across its operational footprint

Provides assurance to the SBG board that the group’s conduct continues to be legitimate and socially relevant

Stakeholder relations team in group policy, advocacy and sustainability

  • Supports the stakeholder engagement programmes of individual business units with strategic advice and logistical support
  • Manages relationships with specific stakeholder groups including political parties in South Africa, professional organisations and think tanks
  • Monitors and analyses the socio-political landscape in our countries of operation to identify potential stakeholder issues
  • Submits quarterly reports to the SBG board, detailing material engagements, issues raised and completed or planned responses that are socially relevant

Individual business units (in line with our decentralised stakeholder engagement model)

  • Hold primary responsibility for relationship management and engagement with particular stakeholders, for example:
    • Group compliance and group risk, together with senior executives, are responsible for the SBG relationship with our primary regulators, such as the central banks in our various countries of operation
    • The investor relations team oversees engagement with the investor analysts and shareholders


  • emeafinance African Banking 2015
    • Best investment bank in Africa
  • emeafinance Treasury Service 2015
    • Best FX services bank in Africa
    • Best transactional bank for financial institutions in Africa
  • ­
  • Euromoney Awards of Excellence 2015
    • Best bank in Africa
    • Best risk advisor in Africa


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Contact us

South Africa
0860 123 000

+27 11 299 4701

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