Our stakeholders include a diverse range of groups, organisations and individuals, whom we see as our partners on our journey to drive Africa’s growth. While stakeholders are significantly affected by our operations, they also have the ability to affect our business, and the achievement of our vision and purpose. We strive to understand what matters to them, to build trust, and to create long-lasting value for all our stakeholders.
For these reasons, stakeholder engagement is important and takes place on a day-to-day basis across the bank with different stakeholders and about different matters.
We invest time and resources in listening to stakeholders. We seek to forge relationships with stakeholders that are open and constructive. We know that we will not always agree on all issues and that some differences in approach and priorities are normal. We do not consider this unhealthy. We also know from our engagements with a wide spectrum of groups, representing many different interests, that there is a huge amount of common ground that exists about the kind of future we all want.
The advantages of ongoing stakeholder engagement are many, and include:
Stakeholder engagement is part of our everyday business. Different teams in the bank meet with their stakeholders regularly on matters of mutual interest, exploring potential partnerships, and searching for opportunities to create shared value. The central stakeholder relations team provides support to these engagements when needed.
Our stakeholders are people or organisations who are affected in a significant way by what we do and/or have the potential to impact SBG.
The issues on which we engage with stakeholders are multiple and diverse. Examples include our employee value proposition, progress in achieving transformation and inclusion, understanding the expectations of regulators, communicating strategy and financial performance, and identifying the needs of customers and clients.
Our proactive engagement with stakeholders informs the identification of material matters, business strategy and operations, shapes products and services, helps us to manage and respond to social expectations, minimises reputational risk and influences our operating environment.
Our stakeholder engagement activities are governed by a stakeholder engagement policy that sets out formal areas of responsibilities. The role players are:
Oversees our approach to stakeholder engagement, especially regarding material social and ethics-related matters relevant to SBG’s legitimacy and social relevance across its operational footprint
Provides assurance to the SBG board that the group’s conduct continues to be legitimate and socially relevant
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